6

Business process management: a boundaryless approach to modern competitiveness

Year:
1997
Language:
english
File:
PDF, 303 KB
english, 1997
9

Benchmarking: The Best Tool for Measuring Competitiveness

Year:
1994
Language:
english
File:
PDF, 177 KB
english, 1994
11

Managing customer dissatisfaction through effective complaints management systems

Year:
2000
Language:
english
File:
PDF, 208 KB
english, 2000
13

Managing customer satisfaction: a best practice perspective

Year:
2000
Language:
english
File:
PDF, 323 KB
english, 2000
15

Revisiting BPR: a holistic review of practice and development

Year:
2000
Language:
english
File:
PDF, 358 KB
english, 2000
17

Training evaluation: an empirical study in Kuwait

Year:
2002
Language:
english
File:
PDF, 162 KB
english, 2002
18

Knowledge management critical success factors

Year:
2003
Language:
english
File:
PDF, 125 KB
english, 2003
19

A collaborative supply chain management

Year:
2006
Language:
english
File:
PDF, 89 KB
english, 2006
20

Employee empowerment – a UK survey of trends and best practices

Year:
2002
Language:
english
File:
PDF, 226 KB
english, 2002
24

The TQM legacy – Gurus’ contributions and theoretical impact

Year:
2013
Language:
english
File:
PDF, 212 KB
english, 2013
25

A review of key publications on benchmarking: part II

Year:
1996
Language:
english
File:
PDF, 143 KB
english, 1996
27

A review of key publications on benchmarking part I

Year:
1995
Language:
english
File:
PDF, 180 KB
english, 1995
34

Managing for quality through knowledge management

Year:
1999
Language:
english
File:
PDF, 144 KB
english, 1999
37

TQM: What is Wrong with the Terminology

Year:
1994
Language:
english
File:
PDF, 17 KB
english, 1994
40

How to profit from the balanced scorecard

Year:
2006
Language:
english
File:
PDF, 87 KB
english, 2006
41

Competitive manufacturing: Combining total quality with advanced technology

Year:
1993
Language:
english
File:
PDF, 1.05 MB
english, 1993
42

Total Quality Management for Engineers || THE PIONEERS OF TQM

Year:
1991
Language:
english
File:
PDF, 1.19 MB
english, 1991
43

The role of quality in pharmaceutical care management

Year:
2001
Language:
english
File:
PDF, 190 KB
english, 2001
44

Total Quality Management for Engineers || DEFINING TQM: THE PHILOSOPHY

Year:
1991
Language:
english
File:
PDF, 1.42 MB
english, 1991
46

Total Quality Management for Engineers || ESSENTIALS OF TQM: CONTINUOUS IMPROVEMENT

Year:
1991
Language:
english
File:
PDF, 1.12 MB
english, 1991
47

Total Quality Management for Engineers || DEFINING TQM: THE SYSTEMS

Year:
1991
Language:
english
File:
PDF, 1.61 MB
english, 1991